1. Introduction and who we are
Health Consultations ("Health Consultations", "we", "us", or "our") provides marketing and growth consulting services and educational materials to health and wellness businesses, and sells a printed field guide, The Book of Growth. This Privacy Policy explains what personal information we collect through our website at wellness-consultations.com, how we use and protect it, and the rights you have over it.
For the purposes of applicable data protection law, including the EU and UK General Data Protection Regulation (GDPR), Health Consultations is the data controller responsible for your personal information. Our registered details are: Health Consultations, [Registered business address]. You can reach us at any time at info@wellness-consultations.com.
We have written this policy for an international audience and in plain language. If anything here is unclear, please contact us and we will be glad to explain.
2. Information we collect
We only collect the information we need to respond to you, to fulfil your requests, and to run our website. The categories below describe what we collect and when.
Inquiry form
When you contact us through our inquiry or "Book a call" form, we collect the details you provide, which typically include your name, your email address, your business or organisation, and the message or context you share with us.
Book order form
When you request copies of The Book of Growth through our order form, we collect your name, your email address, your shipping address, and your order details such as the quantity requested and any notes you include. No card or payment card details are collected through this form. See the note on payment data below.
Site usage and analytics
Like most websites, we may collect limited technical information about how visitors use the site, such as pages viewed, approximate location derived from your IP address, device and browser type, and referring links. Where we use analytics, this information is used in aggregate to understand and improve the site and is not used to identify you personally.
Cookies
We use a small number of cookies and similar technologies to make the site work, remember your cookie preferences, and, where you allow it, measure site performance. You can read the full detail, including how to manage your choices, in our Cookie Policy.
3. How we use your information
We use the information we collect for the following purposes:
- To respond to your inquiries and to arrange and hold calls or consultations you request.
- To fulfil and ship orders for The Book of Growth, including confirming your order and shipping details.
- To send you the secure payment link and order confirmation for book purchases, in line with our concierge ordering process.
- To provide, manage, and support the consulting services you engage us for.
- To operate, maintain, and improve our website and understand how it is used.
- To meet our legal, accounting, and regulatory obligations, and to establish, exercise, or defend legal claims where necessary.
We do not use your information for automated decision making that produces legal or similarly significant effects, and we do not sell your personal information.
4. Legal bases for processing
Where GDPR or similar law applies, we rely on one or more of the following legal bases to process your personal information:
- Consent. Where you have given us clear permission, for example when you allow non-essential cookies or opt in to receive communications. You may withdraw consent at any time.
- Performance of a contract. Where processing is necessary to provide the services or products you have requested, such as fulfilling a book order or delivering a consulting engagement.
- Legitimate interests. Where processing is necessary for our legitimate interests in running and improving our business, such as responding to inquiries, keeping records, and securing our website, provided those interests are not overridden by your rights.
- Legal obligation. Where we need to process information to comply with a legal, tax, or accounting requirement that applies to us.
5. How we share your information
We share personal information only with the service providers who help us operate our business, and only to the extent needed for them to perform their role. These include:
- Form and email delivery. Our website and its forms are hosted with Netlify, which processes form submissions and helps route them to us by email.
- Payment provider. When you order the book, our payment provider handles the secure payment link and processes your payment.
- Shipping and fulfilment. To ship your book, we share the shipping details necessary for a fulfilment or delivery partner to complete and deliver your order.
These providers act as our processors under our instructions and are required to protect your information. We may also disclose information where we are legally required to do so, or to protect our rights, safety, or property. We never sell your personal data, and we do not share it for third party advertising.
6. A note on payment data
We do not take card payments on this website and we do not store your card or payment card details on our systems. When you order The Book of Growth, we send you a secure payment link, and your payment is handled by our payment provider on their own secure platform. Any card information you enter is provided directly to that provider and is subject to their security standards and privacy terms.
7. International transfers
We work with clients and customers around the world, and some of our service providers may store or process information in countries other than the one you are located in. Where we transfer personal information across borders, we take steps to ensure it remains protected, including relying on providers that offer appropriate safeguards such as standard contractual clauses or equivalent legal mechanisms recognised under applicable data protection law. If you would like more detail about a specific transfer, please contact us.
8. Data retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, including to provide our services and products, to maintain business and financial records, and to meet our legal obligations. In practice this means:
- Inquiry details are kept for as long as needed to respond to and follow up on your request, and for a reasonable period afterwards for our records.
- Order and transaction records are kept for the period required by applicable tax and accounting rules.
- Records relating to ongoing consulting engagements are kept for the duration of the engagement and for a reasonable period afterwards.
When information is no longer needed, we delete it or anonymise it in a secure manner.
9. Your rights
Depending on where you live, you may have some or all of the following rights over your personal information:
- Access. To ask for a copy of the personal information we hold about you.
- Rectification. To ask us to correct information that is inaccurate or incomplete.
- Erasure. To ask us to delete your personal information where there is no legal reason for us to keep it.
- Objection. To object to our processing of your information where we rely on legitimate interests.
- Portability. To ask us to provide certain information you gave us in a portable, machine readable format.
You may also have the right to restrict processing in certain circumstances, and to withdraw consent at any time where we rely on it. To exercise any of these rights, please email us at info@wellness-consultations.com. We will respond within the timeframe required by applicable law and may need to verify your identity before acting on your request. If you believe we have not handled your information properly, you also have the right to lodge a complaint with your local data protection authority.
10. Children
Our services and products are intended for businesses and for adults. We do not knowingly collect personal information from children, and our website is not directed at them. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
11. Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access or disclosure. These include working with reputable service providers, limiting access to information to those who need it, and handling payment details only through our payment provider's secure platform. No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, our services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, take additional steps to let you know. We encourage you to review this page periodically.
13. Contact us
If you have any questions about this Privacy Policy or about how we handle your personal information, or if you wish to exercise any of your rights, please contact us at info@wellness-consultations.com or write to us at Health Consultations, [Registered business address]. We will be happy to help.